Economic liberalisation and globalisation have put pressures on Indian industry, particularly on the service sector, to offer quality products and services at low costs and with high speed. Organisations have to compete with unequal partners from abroad. It is well recognised that developing countries like India are already behind other countries technologically. In many areas, although some of them, particularly India, boast of huge scientific and technical manpower. In addition to this, if an entrepreneur or industrialist has to spend a lot of his time, money and energy in dealing with unpredictable services in negotiating with the local bureaucracy, it can have a significant dampening effect on business.